Delivery Management Software for Retail

Case Study

CUSTOMER-CENTRIC GROWTH

How American Furniture Warehouse achieved customer-centric growth with DispatchTrack

Why change?

American Furniture Warehouse’s customers are the heart of their business. But their legacy routing software was inflexible, unwieldy, and lacking in tools for updating customers on deliveries—making it difficult to provide delivery experiences that met their standards. They knew they had to find a true technology partner who shared their commitment to exceptional customer service.

How is DispatchTrack helping?

By partnering with DispatchTrack, AFW was able to easily keep customers in the loop via automated texts and emails throughout the delivery process. Our fast, flexible, and easy-to-use route optimization capabilities empowered them to maximize truck and driver capacity. And they successfully boosted customer satisfaction by leveraging real-time visibility and data integrations. The result was a recipe for customer-focused growth.

Keep Your Promises with 98% Accurate ETAs

On-time performance in retail delivery—especially for scheduled deliveries that require the customer to be on-site—has never been more important to customers. If you can’t keep your ETA promises, your customers will find someone else who can. Luckily, DispatchTrack’s routing engine utilizes AI and machine learning to ensure that you meet your ETA promises 98% of the time.

Factor in learned service time and driver speed.
Predict arrival times with extreme precision.
Deliver at the right time, every time.

Learn more about DispatchTrack's AI-powered route optimization »

Make Failed Deliveries a Thing of the Past

Your customers are just as worried about missed deliveries as you are. But when you provide them full transparency into their deliveries—from ETAs to live truck locations—they’re empowered to be at the delivery site when the truck actually arrives. That’s exactly what DispatchTrack’s system provides, in the form of automated calls, texts, and emails at every stage of the process.

Keep customers in the loop.
Message customers right from the app.
Reduce failed deliveries.

Learn more about our customer communication features »

Delivery notifications and tracking software

Manage Your Deliveries at the Speed of Business

When it comes to delivery organizations, trust is built on transparency. Not only does real visibility into your deliveries provide customers with greater confidence—it also gives your back-office teams the ability to spot disruptions in real time and manage them proactively.

Track all of your drivers, routes, and deliveries from a single dashboard.
Manage deliveries in real time.
Proactively reach out to customers when exceptions arise.

Learn more about our last mile visibility dashboard »

Save Time and Money by Reducing Phone Calls

When you’re running hundreds or thousands of routes per day, phone calls stop scaling. Retailers need the ability to minimize both outbound updates to customers and inbound where’s-my-order calls to your back-office teams—which is exactly what DispatchTrack ensures with its automated customer communication suite.