Denser Routes and Happier Customers with AI-Powered Technology

For route-based businesses, you can’t overstate the importance of route optimization. You need a platform that can cut through the complexity to quickly and easily generate dense, efficient route plans for your service calls. This means accounting for customer time window expectations and driver affinities, handling variable service times, and accounting for traffic patterns—all at scale.

When your field service agents also act as sellers, you need balanced, efficient sales territories that actually translate into doable routes. As business conditions change, you need to be able to adjust those territories to match—all of which requires a powerful territory optimization engine. That’s exactly what DispatchTrack provides for its field service clients.

Planning routes is one thing—execution is something else entirely. Luckily, DispatchTrack’s system is designed to generate plans for field service runs that actually work, and then support execution via total connectivity between the back office and personnel in the field. Dispatchers and managers can instantly visualize the status of jobs, communicate directly with service technicians, and monitor real-time, AI-powered ETAs.

At the end of the day, all the efficiency in the world doesn’t matter if your customers aren’t happy. When you make promises, you need to deliver on them. But great customer service isn’t just about showing up on time—it’s about creating an end-to-end experience that provides visibility and connectivity across the board that lets your customers know that they’re getting best-in-class service.